All Maponya 911 EMS’s operations are supported by our dedicated contact centre 24 hours a day, 365 days a year. Highly trained and super efficient, our medical assistance dispatchers are your direct line to the help you need.

Always there for you

When you call our contact centre, there will always be a friendly voice on the other end of the phone. They’re trained to handle any situation professionally and calmly to make sure your needs are met as quickly as possible.

Every step of the way

Using TomTom tracking systems and GPS technology, our dispatchers monitor our EMTs’ progress to your location and your journey to your medical facility non-stop. They will be able to inform you of your EMT’s expected arrival time and make sure you arrive safely at your destination.


Our control staff are all medically trained and have a minimum BAA qualification. We pride ourselves in their level of medical knowledge and their ability to handle your medical and transportation needs.